You may return most new, unopened items within 30 days of delivery for a full refund less the cost of shipping. We recommend removing the un-opened pouch with the product out of the packaging and using a standard letter-sized envelope to return. This saves considerably on shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please visit our “Contact Us” page for your preferred method of contact. Please include your account and invoice details.
You may also reach out via Live Chat, where an agent can guide you, or you may leave a message on the form provided. Please include your account and invoice details.